This policy explains payment, cancellation and refund handling for orders placed with Delhi Press (Sajjad Printers).
Online payments may be processed through the payment gateway shown on the website. Customers may also choose the available advance-cash-at-shop option when offered during checkout.
Online payment is considered received only after the payment gateway confirms the transaction. If an amount is debited but the order/payment status is not confirmed, please contact us with the payment reference or order number.
A cancellation request may be considered if production has not started. Customers should contact us as soon as possible with their order number and registered mobile number.
Because customized printing is prepared according to customer-selected designs and approved matter, cancellation or refund may be limited after printing/production has started.
Refunds or reprints may not be available for mistakes in names, spellings, dates, photographs or other matter that was supplied or finally approved by the customer.
If a payment fails or a duplicate amount is charged, please share the transaction/reference details. After verification, eligible refunds or reversals will be processed through the applicable payment method or payment gateway.
Where a refund is approved and initiated, the amount is normally returned to the original payment method. Bank/payment-provider processing can take approximately 5–7 working days or longer depending on the payment provider and banking network.
Contact us at +91 93045 09464, mdsajadans@gmail.com, or WhatsApp with your order number, registered mobile number and payment reference where applicable.